FREQUENTLY ASKED QUESTIONS

• Q: Maintaining volume on Profit leg and flushing of volume
• A: After the first 4 weeks your profit leg will flush every week and your sales will go to Zero if you are not on R678.30 auto order. If you are on R678.30 auto order you sales will accumulate on both your Profit Leg and Power Leg provided you have enrolled a member on your left leg who is on 60QV autos order ...
• Q:Can a minor enroll in Vemma and how do you enroll a minor?
• A: If someone is minor (18 years or younger) they can enroll in Vemma but there is paperwork that needs to be filled out and mailed to Vemma before Vemma will activate the minor's membership. Steps: Enroll the minor in Vemma no different than you would enroll any other new Vemma brand partner.
• Q: What is the difference between the Enroller and Sponsor?
• A: Enroller = When you introduce a new person to the Vemma opportunity and sign them up, you are the enroller. Your enroller is the person who introduced you to Vemma and signed you up as a Vemma brand partner. Sponsor = The sponsor is the person that is directly above you in the binary genealogy.
• Q: How to enroll a new Vemma member?
• A:Go to:  http://www.vemmasouthafrica.co.za/how-to-order.html
• Q: Where do you get Vemma printed materials
• A: Please visit http://www.vemmagear.com for various Vemma and Verve promotional materials.
• Q: What is the difference between a Member and Customer?
• A:  A Vemma Member is a person that would like to be an active brand partner, promoting Vemma products and thereby getting their products for FREE with an income based on their intensity. A Customer is a person that wants to consume and pay for their Vemma every month.
• Q: What is better for a liquid nutritional product, glass or plastic?
• A: The decision to package Vemma® in polyethylene terephthalate (PET) plastic was well thought out and researched. After careful consideration, our Research & Development team concluded that white PET plastic is the best option for almost all nutritionals.
• Q: What is mangosteen?
• A: Mangosteen (Garcinia mangostana L.), known as the "Queen of All Fruits," is considered to be one of the most nutritious fruits in the world. This rare fruit, when ripe, is about the size of a mandarin orange, has a juicy white flesh and is encased in a thick reddish-purple rind called the Pericarp.
• Q: How does the Vemma 100% money back guarantee return policy work?
• A: Vemma comes with a 100% empty bottle money back guarantee return policy. For any reason you are not completely satisfied with the product within 30 days you can send the 2 bottles back for the value of the product cost, excluding shipping and taxes.(60US$): Call Vemma at 021 9131185
• Q: Are Vemma products vegan - vegetarian?
• A: Please know that because the source of all the ingredients in Vemma is proprietary information the company cannot make the claim it is 100% vegetarian. However, it is Vemma's belief that most vegetarians and vegans would find the product suitable.
• Q: How do you Upgrade a Vemma Customer to Member?
• A: In order to upgrade a Vemma "Customer" to a Vemma "Member" you must call Vemma customer service to do so. Simply call 021 9131185 and Vemma SA will take care of your request. Please have your Vemma ID # available when making the call.
• Q: Are your liquid products still ok to take even though they were left outside for a few hours in the cold or in the heat?
• A: Your product will be OK if it is unopened and left outside. It is not advisable to leave it exposed in direct sunlight. Once opened you have to keep it in refrigerated area as there are no preservatives in the product.
  Q: Binary Placement Strategy
  A: Please refer to the Compensation  Plan for details, or go to your back office as well as to http://www.vemmacoaching.com/

• Q:  If someone is in your down line and they quite ordering product- would there spot just sit there or would at sometime they fall out of the business?
• A: If someone stops ordering product their position will stay in the genealogy for 6 months. After 6 months with no activity their membership and Vemma ID# will be terminated. It does not have a negative impact on anyone. It just becomes a blank position within the genealogy.
• Q: What is my Profit Leg and what is my Power Leg?
• A: Everyone has a left and right leg which is called a binary compensation plan. However your left and right leg is defined by your Power Leg and your Profit Leg. Your Power Leg is your strong side leg that generally has the most members in the leg which is generating more sales volume. Your Profit leg is the small leg that you need to work on to receive cycle profit.
• Q: Is caffeine bad for me?
• A: Some people are sensitive to caffeine, but in moderate doses it may benefit people interested in enhanced vitality, performance and alertness.* *These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.
• Q: What forms of payment does Vemma accept?
• A: Go to www.vemmasouthafrica.co.za and find all the particulars there!
• Q: When will my order ship?
• A: Your order will ship within 1-2 business days from the date the order is placed. It will take 1-4 business days to reach you, all considering.  
• Q: Is there a Renewal Fee or Membership Fee?
• A: I noticed on my account I have a renewal date, is there any additional lump sum financial commitment each year? A: There is NO renewal fee or membership fee.
• Q: Does Vemma accept checks?
• A: Vemma SA  will accept checks that are guaranteed by the bank.
• Q: Can I change enroller on an existing Vemma Member?
• A: You can change the enroller of a new Vemma member as long as it is done within the first 5 days. To change the enroller email Vemma at: ms@vemma.com
• Q: How can I verify that my order has been shipped?
• A: You can contact the office at orders@vemmasouthafrica.co.za